Frequently Asked Questions

Tigerlily Training is one of the UK’s leading providers of First Aid and Health & Safety training.

We deliver a comprehensive portfolio of Ofqual regulated and specialist non-regulated qualifications, designed to meet the needs of businesses and individuals across a wide range of sectors including Childcare & Education, Adult Care, Hospitality, Manufacturing and Construction.

Each year, we train over 100,000 learners nationwide. Our reputation has been built on quality, compliance and innovation. We were the first provider in the UK First Aid sector to introduce Blended Learning and continue to invest heavily in our digital and blended training platforms to ensure flexible, accessible and engaging learning experiences.

As an approved centre of Certify Training Qualifications Ltd, our regulated qualifications are delivered under robust quality assurance processes, giving employers and learners complete confidence in the standards of training provided.

Tigerlily Training is an approved training centre of the Awarding Organisation CTQ, and our training meets both the EYFS 2025 and HSE standards.

Leaders in Blended First Aid Training

Tigerlily Training pioneered Blended Learning within the UK First Aid sector in 2004 and remains at the forefront of innovation in this field.

Our blended approach combines high-quality online learning with focused, instructor-led practical sessions — delivering a modern, flexible and highly effective training experience.

All course content is regularly reviewed, updated and quality assured to ensure alignment with current legislation, sector guidance and best practice standards.

Why Choose Blended First Aid Training?

Flexibility & Convenience
Learners complete the theoretical elements online at a time and pace that suits them, making it easier to balance professional training with work and personal commitments.

Engaging Digital Learning
Our interactive online modules include videos, knowledge checks and scenario-based learning to enhance understanding and engagement before attending the practical session.

Practical, Instructor-Led Skills Development
Face-to-face training focuses on essential hands-on skills such as CPR, recovery position, choking response and wound management. Learners practise under the guidance of qualified instructors in a safe, supportive environment.

Stronger Knowledge Retention
By combining self-paced theory with applied practical learning, blended training reinforces key concepts and builds greater confidence in real-world emergency situations.

Our courses start at different times, but mostly from 9.30 am. Please check your booking confirmation and ensure you arrive 15 minutes early for registration.

We aim to provide two 15-minute comfort breaks and a 45-minute lunch break. The timings of these breaks will depend on the trainers, training plan for the day.

• We provide simple QR code course registration, so we ask that you bring a fully charged smartphone and a photo ID for verification. You will also need your smartphone to access the end-of-course multiple-choice questionnaire.
• Please wear comfortable clothes that allow you to kneel on the floor for practical demonstrations.
• You must demonstrate CPR and Recovery as in a real-life situation, so you must be able to kneel on the floor for a minimum of 5 minutes.
• We cannot guarantee that there will be access to refreshments. We therefore suggest you bring a packed lunch and hot drinks.

Being a work-based First Aider is a big responsibility. Therefore, assessment in a first aid course is essential to demonstrate that the learner has the competence to be certificated and is confident in their ability to provide adequate first aid.

Your trainer/assessor will assess all practical elements of the course, and you will be notified in advance when an assessment is required. You will also need to complete a final end-of-course multiple-choice quiz.

If you don't pass either element of the course, please don't worry. We are here to support you in gaining this qualification, and our team will help you take the steps to achieve your First Aid Certification.

Unfortunately not. Our courses are work-based training; therefore, all learners must be in an environment conducive to learning and free from distractions.  Hence, we can not allow persons under 16 into the training room.

Our learner numbers are restricted to 12 per trainer, so we can only allow the person on the booking form to attend training. If you do need special assistance, please contact us on 0300 3020 999 or see our Special Considerations, Reasonable Adjustments policy.

Our booking terms and conditions state that the following refund/amendment schedule:

Four weeks or more prior to the course date: You are eligible for a full refund or course transfer

Between Four weeks and Seven Days prior to the course date:

• You can cancel with a 50% refund
• You can transfer to another course date with a 10% charge
• You can transfer the course to another individual free of charge

Less than seven days prior to the course date:

• No refunds or course transfers are possible.
• The full fee must be paid if a learner wishes to re-book a course.

Please note our courses are limited to 12 learners. unfortunately, regardless of the reason for non-attendance or late attendance, we are unable to provide free or discounted course transfers.

Your certificate will be available as a PDF in your Learner Portal within seven days of completing your practical course.

Please note:
All courses are subject to our internal compliance and quality assurance checks before certificates are released.

Digital Certificates

As part of our Environmental Policy, Tigerlily Training is committed to reducing paper use and minimising environmental impact. We therefore issue certificates digitally.

Your e-certificate:

• Is a fully valid and recognised certificate

• Is accepted by all relevant accreditation bodies

• Includes a unique QR code for instant verification by employers or regulatory bodies

You will receive an email with a secure link to access your certificate once it has been issued.

Optional Plastic Cards (EFAW & FAW Only)

For Emergency First Aid at Work (EFAW) and First Aid at Work (FAW) qualifications, optional credit card–sized certificates are available if required for site or company access. Please contact us to arrange this.

In-House Courses

If you have booked an in-house course, certificate links for all learners will be available in your Client Portal.

Your e-certificate will be sent by email on completion of your course, however if you require another link, please contact us. For all in-house bookings, your can access these links via your client portal.

If you have paid for a paper certificate and require a replacement, please call our admin team who will arrange this for you, however there is a £10 charge for a replacement paper certificate.

Our training does not include the use of a de-choking device, nor can we recommend or comment on the effectiveness or use of these devices. Our training is based on the recognised protocols of the UK Resus Council and meets the criteria outlined in the EYFS 2025 and the HSE guidance on choosing a first aid training provider. The UK Resus Council does not support the use of these devices due to insufficient research and evidence on their safety or effectiveness. Their statement, which was updated in May 2024, can be reviewed here. UK RESUS COUNCIL

To further support those working with and caring for infants, we offer a monthly FREE Safer Feeding webinar, designed to raise awareness and share best practices around feeding safety and choking prevention.

We remain committed to safeguarding lives through trusted, regulated, and research-backed training.

We strongly advise that you complete your eLearning in full before attending your practical training day.

The theoretical knowledge covered in the eLearning module forms an essential part of your qualification. During the practical session, you will be assessed on both your understanding of this content and your ability to apply it in real-life scenarios.

Failure to complete the eLearning beforehand may:

• Impact your ability to participate fully in practical activities

• Affect your assessment outcomes

• Delay certification

Completing the eLearning in advance ensures you arrive prepared, confident and ready to focus on developing and demonstrating your practical first aid skills.

To successfully complete the course, learners must meet the practical assessment requirements. If you have a medical condition, injury, or physical limitation that may affect your ability to participate, please review our Reasonable Adjustments Policy for further guidance.